Rasid
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Verifying it's you

Tell us your Rasid customer ID, shown in the app under Profile. We send a one-time code to the phone number on file, and you read it back to Rasid support in the app or chat. You must be verified before we share any account, card or transaction details, including masked summaries; general product and policy questions can be answered without accessing your account.

  • Your customer ID starts with cust_, followed by your market and a number. You'll find it in the Rasid app under Profile.
  • We send a one-time code to the phone number on file. It is valid for 5 minutes. Read it back to Rasid support in the Rasid app or chat to confirm it's you.
  • Until the code is verified we share nothing customer-specific, not even a balance range or a masked IBAN.
  • Rasid never asks for your password, PIN, CVV or full card number.
  • We discuss an account only with the verified account holder: never with a spouse, a relative, a lawyer or anyone calling on your behalf.

Before you decide

Tier 1 and Tier 2 accounts with monthly limits of SAR/AED 5,000 and 50,000, and cards you control from the app.

Card payments, refunds and transfers with published timelines: refunds reach a card in 5-7 business days and your Rasid account instantly.

Interest-free personal loans decided by our underwriting team, and Pay in 4 in four equal, interest-free installments.

Journal

Pending or posted: reading a payment

A hotel, fuel or car-hire hold reserves an amount before the final charge and usually releases on its own within about 7 days, so it isn't disputed. A refund reaches a card in 5-7 business days and your Rasid account or wallet instantly.

Keep your access codes private

Keep your PIN and card security code private; Rasid never asks for them, or for your password or full card number. A one-time code belongs only in the identity check you requested through verified Rasid support: we send it to the phone on file, you read it back to Rasid support in the app or chat, and it's valid for 5 minutes. Never post a code in a public form or message, and don't provide one for general product or policy questions.

Freeze, replace or report?

Freeze your card in the app if it's missing. A replacement costs SAR/AED 75 (premium metal: SAR/AED 150), and we waive it when the card was stolen. If you see account activity you don't recognise, tell us straight away: once you've verified with your one-time code and we confirm a sign-in that wasn't yours, we freeze the whole account, sign out every device and require a fresh two-factor setup.

Before you contact support

Have your Rasid customer ID ready (it's in the app under Profile) and the date of the transaction. We'll send a one-time code to your phone to verify it's you before we discuss your account.