Freeze, replace or report?
Freeze your card in the app if it's missing. A replacement costs SAR/AED 75 (premium metal: SAR/AED 150), and we waive it when the card was stolen. If you see account activity you don't recognise, tell us straight away: once you've verified with your one-time code and we confirm a sign-in that wasn't yours, we freeze the whole account, sign out every device and require a fresh two-factor setup.
The details that matter
In the app you can freeze your card, switch how it can be used and set your own limits. A replacement card costs SAR/AED 75 (premium metal: SAR/AED 150), and we waive the fee when the card was stolen.
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Everyday account
Two account tiers: Tier 1 with a SAR/AED 5,000 monthly limit, and fully verified Tier 2 with SAR/AED 50,000 a month. Upgrade with one verified identity document and compliance approval.
Your statements
Your statement lists every transaction, and every fee we charge as its own line, including ATM withdrawal and monthly account fees. We share statement details only after you verify with your one-time code.