Before you contact support
Have your Rasid customer ID ready (it's in the app under Profile) and the date of the transaction. We'll send a one-time code to your phone to verify it's you before we discuss your account.
The details that matter
Tell us your Rasid customer ID, shown in the app under Profile. We send a one-time code to the phone number on file, and you read it back to Rasid support in the app or chat. You must be verified before we share any account, card or transaction details, including masked summaries; general product and policy questions can be answered without accessing your account.
Verifying it's youYou might also like
Everyday account
Two account tiers: Tier 1 with a SAR/AED 5,000 monthly limit, and fully verified Tier 2 with SAR/AED 50,000 a month. Upgrade with one verified identity document and compliance approval.
Your statements
Your statement lists every transaction, and every fee we charge as its own line, including ATM withdrawal and monthly account fees. We share statement details only after you verify with your one-time code.